Our Customer Care is excellent. We achieve value for money by passing-on low prices and then ensuring rigorous quality control. Our warranty terms are simple and clear:

"We provide one year's return to base warranty on all key electrical parts: motors, batteries and controllers subject to proper care for, and reasonable use of our bikes and their parts." See here for full details.

We stock specialist spare parts so you will always be able to maintain your bike and keep it in tip-top condition. Other parts can always be found in any local bike shop.

We compare very favourably to other distributors in terms of clarity of warranty and our spare parts pricing policy. Please check for yourself by comparing the replacement cost of key e-bike parts with our competitors, who can be found here.

Our Customers deserve the same respect in the long-term as they give to their bikes. We intend to nurture a loyal and mutually respectful relaitionship as soon as you purchase any of our products.